At Ecocars, we take the privacy and security of our customers’ personal data very seriously. We are committed to full compliance with the European Union’s General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Collection and Use
In the course of providing our car rental services, we collect certain personal information from our customers, including:

Full name
Contact information (email, phone number, address)
Driver’s license details
Payment information
Trip details (rental dates, locations, vehicle information)

This data is collected and used solely for the purpose of facilitating the rental transaction, managing the rental agreement, and providing customer support. We do not share or sell this information to any third parties without the explicit consent of the customer.

Data Security
All customer data is stored securely on encrypted servers and access is strictly limited to only those employees who require it to perform their job duties. We employ industry-standard cybersecurity measures to protect against unauthorized access, data breaches, or misuse of information.

Data Retention and Deletion
Customer data is retained only for as long as necessary to fulfill the rental agreement and provide post-rental support. Rental records and financial transaction data are kept for 7 years to comply with tax and accounting requirements. All other personal information is deleted within 1 year of the rental conclusion, unless the customer requests earlier deletion.

Customer Rights Under GDPR
In accordance with GDPR, our customers have the following rights regarding their personal data:

Right to access their data
Right to rectify inaccurate data
Right to erasure (‘right to be forgotten’)
Right to restrict processing of their data
Right to data portability
Right to object to data processing

Customers may exercise these rights by submitting a request to our data protection officer at [email address].

Consent and Privacy Notices
By using our car rental services, customers consent to the collection and processing of their personal data as outlined in this policy. We provide clear privacy notices at all customer touchpoints to ensure transparency about our data practices.

For any questions or concerns about our data protection measures, please contact our data protection officer at info@ecocarplatanias.gr.